Question 1

How do I supply artwork?

Accepted Answer

Supply artwork at actual finished size with bleed. Every module has a sensible default — 3mm in Setup Pro, 5mm in Banner Prep, and a bit-driven allowance in Shape Nest — and you can change the bleed and overhang on any job to suit the material and finishing. Complex cut profiles should be drawn as a stroke in a CutContour spot colour, on a layer of the same name, set to overprint. If your file arrives with the customer's own crop marks and bleed, Setup Pro can analyse it and crop back to the bleed you need. Save your PDF from Illustrator with Create Acrobat Layers turned on so named layers and spot colours are preserved.

Question 2

Do I need native Illustrator files, or will PDFs keep the layers?

Accepted Answer

PDFs work perfectly provided they are exported with layer and spot-colour information intact. From Illustrator use File > Save As > PDF, set Preserve Illustrator Editing Capabilities, and make sure Create Acrobat Layers from Top-Level Layers is on. Flattened PDFs (for example, PDF/X-1a or any export with layers merged) will not carry separate layers, so the app cannot split them into separate print and cutter plates. Native .ai files are essentially PDFs with extra metadata, so saving them as PDF with layers preserved is the safest route.

Question 3

Do I have to rip the file first to make amendments?

Accepted Answer

No. One of the biggest delays in large-format work is re-ripping a job just to move a cut line, change a sheet size, add a spot plate, or alter the imposition. PSD Pro Suite is prepress software: it prepares the file before the RIP. You can change the layout, layers, bleed, cut profile and spot plates in seconds, then export a fresh print PDF and cutter file. The RIP only receives the final approved version, so your RIP queue stays clear for new work.

Question 4

Which modules are included in my subscription?

Accepted Answer

Every module is included: Setup Pro (layering, imposition, spot and cutter layers), Tiling, Hoarding, Banner Prep, Shape Nest and Weeder. There are no per-module add-ons.

Question 5

Do my files get uploaded anywhere?

Accepted Answer

No. All processing happens in your browser — artwork never leaves your machine and is never stored on our servers. Only your preferences, stock libraries and job presets are saved to your account.

Question 6

Why are my cut layers merging in the cutter software?

Accepted Answer

Cutter files are written as layered .ai files with each process (Thru-cut, Kiss-cut, Route, Engrave, Crease, Drill) on its own top-level layer. If they arrive merged, check you downloaded the Cutter file rather than the Print PDF, and that your cutting software is set to read layers rather than flatten on import.

Question 7

What size are the register marks?

Accepted Answer

Register dots default to 6mm with no stroke, and you can switch between Zund, Mimaki, Summa and flatbed corner styles in Preferences. Register marks can also be turned off per edge if bleeds need to butt together to fit the sheet.

Question 8

How are white, varnish and primer handled?

Accepted Answer

They are generated as true spot-colour plates at the same size as the artwork, each on its own layer with overprint options. White is simply named White and previews in 100% magenta so overprinting is easy to check.

Question 9

Can I rename the layers and spot colours?

Accepted Answer

Yes. Every layer and spot colour name shipped with the app is a default — White, Varnish, Primer, Thru-cut, Kiss-cut, Route, Engrave, Crease and Drill — and all of them can be edited in Preferences to match what your press or cutter expects.

Question 10

Does changing the cutter profile rename the layers?

Accepted Answer

Yes. Choosing a machine profile in Preferences applies that machine's layer names, spot colour names and register mark style in one go, so the cut file matches the cutter without renaming anything by hand. You can still override any individual name afterwards.

Question 11

How do I get my finished files?

Accepted Answer

Each export downloads straight from your browser the moment it is generated — nothing is archived by us, so save the files into your own job folder. If a download doesn't appear, check your browser's download prompts and blockers, then run the export again.

Question 12

How much does it cost?

Accepted Answer

£99 per month per user, or £990 per year (twelve months for the price of ten). You can switch between plans or cancel at any time from your account page.

Question 13

Can I try it first?

Accepted Answer

Yes — trials run on an access code. Request one and we'll issue a code tied to your email address. One trial code can be redeemed per account; after that a subscription is needed to keep using the app.

Question 14

Where do I find my invoices?

Accepted Answer

Every renewal is invoiced automatically by email, and your full subscription and invoice history is on your account page along with your customer number.

Question 15

What happens if a payment fails?

Accepted Answer

Access pauses as soon as a renewal payment fails. Updating your card from the billing portal on your account page restores access immediately.

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